165 Privacy Policy — Malaysia User Information Protection
This policy explains how 165 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.
Last updated: 2026. This policy applies to all users who register for or use 165 services.
Information We Collect
When you register and use the 165 platform, we collect several categories of information to keep the platform running smoothly and securely. The information we collect includes:
Full name, date of birth, email address, phone number, and username provided during registration. This information is used to verify your identity and manage your account.
Transaction details in MYR, including deposit and withdrawal methods used such as DuitNow and Boost. Full account numbers are not stored in our systems.
Device type, operating system, browser version, IP address, and screen resolution. This data is used to optimise the platform experience across all devices, including smartphones.
Records of in-platform activity, including games played, session duration, betting history, and interactions with platform features. This data helps us improve our services.
How We Use Your Information
165 uses collected information solely for legitimate platform operations and to deliver the best experience to Malaysian users. The primary purposes for which your data is used are as follows:
- Account management: Creating, verifying, and managing user accounts, including a secure login process.
- Transaction processing: Processing MYR deposits and withdrawals securely and in a timely manner.
- Platform security: Detecting and preventing fraud, unauthorised access, and activity that violates our terms of use.
- Customer support: Providing technical assistance and resolving enquiries or complaints effectively.
- Service improvement: Analysing usage patterns to improve the user experience, platform performance, and game selection.
- Communications: Sending important account notices, terms updates, or relevant promotional information where you have consented to receive them.
We do not use your data for purposes not stated here without first obtaining your separate consent.
Cookies & Activity Tracking
The 165 platform uses cookies and similar tracking technologies to enhance functionality and the user experience. Cookies are small text files stored on your device when you visit our platform.
Required for core platform functions such as maintaining your login session and security. Cannot be disabled without affecting your use of the platform.
Collects anonymous information on how users interact with the platform, helping us identify and improve areas that need attention.
Saves your preferences such as display language and interface settings, so your experience remains consistent each time you use the platform.
You can manage your cookie settings through your browser at any time. Disabling certain cookies may affect the functionality of some parts of the 165 platform.
Data Storage, Security & Sharing
Data Security
165 implements robust technical and organisational security measures to protect your personal information from unauthorised access, disclosure, or alteration. All data transmitted between your device and our servers is protected by 256-bit SSL encryption. Account information and MYR transactions are stored on servers secured with strict access controls.
Retention Period
Your personal data is retained for as long as your account remains active, or for as long as necessary for the purposes outlined in this policy. Following account closure, certain data may be kept for a specified period to meet legal compliance requirements or to resolve any outstanding disputes.
Third-Party Sharing
165 does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share necessary information with approved payment processors to facilitate your MYR transactions, and with technical service providers that support our platform operations. All third parties involved are bound by strict confidentiality agreements and are only permitted to use the data for specified purposes.
User Rights, Policy Updates & Contact Us
Your Rights as a User
As a 165 platform user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold in relation to your account.
- Right to Rectification: You can update or correct inaccurate information through your account settings or by contacting our support team.
- Right to Erasure: You may request the deletion of your personal data by closing your account, subject to any applicable legal retention requirements.
- Right to Object: You have the right to object to the processing of your data for specific purposes, such as marketing communications.
Privacy Policy Updates
165 reserves the right to update this privacy policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any significant amendments via an in-platform notice or their registered email. It is your responsibility to review this page periodically.
Contact Our Team
If you have any questions, concerns, or wish to exercise your privacy rights, please reach out to us through the following channels:
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Privacy Email
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Live Chat
Available 24/7 via the support icon within the 165 platform
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FAQ
Quick answers are available at our FAQ page